🐾 Client Discount Program & Service Agreement 🐾

MAZ Paws & Properties LLC
Effective Date: 03/26/2026

• Program Eligibility

• Discount programs are designed for clients on a fixed budget using MAZ Paws & Properties LLC pet care and/or home care services.

• Eligibility requires scheduling and completing visits as outlined in the selected discount program.

• Scheduling & Completion Requirements

• Visits must be scheduled and completed within the specified timeframe of each discount program.

• Clients must notify MAZ Paws & Properties LLC at least 24 hours in advance for cancellations or rescheduling.

• Missed visits or cancellations without 24-hour notice may result in forfeiting that visit and may affect discount eligibility unless rescheduled within 7 days with prior approval, as well as forfeiture of the refund.

• Payment Terms

• Payments for scheduled visits must be made in full and on time to qualify for discounts and continued service.

• Prepaid packages (e.g., Fixed Income Saver Plan) must be paid upfront and are non-refundable, but may be transferable to another client or visit date upon written approval.

• Payments can be made via [Square Invoice, Zelle, Cash App, Venmo, PayPal, or Cash].

• Discount Application

• Discounts apply only after completion of required visits and receipt of full payment for those visits.

• Discounts do not apply to additional services, products, or emergency visits outside the agreed visit schedule unless otherwise stated.

• Cancellation and Refund Policy

• Cancellations require at least 24 hours’ notice to avoid cancellation fees.

• Visits canceled with less than 24 hours’ notice may incur a cancellation fee equal to 50% of the scheduled visit price.

• No-shows or missed visits without notice are billed in full and may affect discount program status.

• Refunds for prepaid packages are not issued except in exceptional circumstances at the sole discretion of MAZ Paws & Properties LLC.

• If a client terminates service early, unused prepaid visits may be transferable with approval, but are not refundable.

• Program Changes and Termination

• MAZ Paws & Properties LLC reserves the right to modify, suspend, or terminate discount programs at any time with a 7 day notice.

• Existing clients enrolled in a discount program at the time of change will be honored according to the terms they agreed to until program expiration or renewal.

Liability & Service Agreement

At MAZ Paws & Properties LLC, the safety, care, and well-being of your pets and home are our top priorities. By booking services with us, you acknowledge and agree to the following terms:

General Liability

• While we take every precaution to provide attentive and responsible care, pets are living animals and unforeseen incidents may occur. MAZ Paws & Properties LLC is insured and will act in good faith to handle any situation appropriately.

• Clients agree that MAZ Paws & Properties LLC is not liable for:

• Pre-existing health conditions or illnesses in pets

• Injuries or incidents resulting from factors outside our control (including but not limited to other animals, environmental hazards, or unforeseen accidents)

• Normal wear and tear or minor damage caused by pets within the home

Veterinary Care

• In the event of a medical emergency, we will make every effort to contact the owner immediately. If the owner cannot be reached, MAZ Paws & Properties LLC is authorized to seek veterinary care on behalf of the pet.

• The client agrees to be fully responsible for all veterinary expenses. While limited reimbursement coverage may be available through our insurance, it may not cover the full cost of treatment.

Home Access & Security

• Clients are responsible for providing safe and functional access to their home (keys, codes, instructions). MAZ Paws & Properties LLC is not responsible for issues resulting from faulty locks, security systems, or access failures.

• We take care to secure your home; however, we are not liable for loss or damage resulting from circumstances beyond our control (including third-party actions or prior vulnerabilities in the home).

Pet Behavior & Safety

Clients agree to disclose any known behavioral issues, including aggression, anxiety, escape tendencies, or medical conditions.

MAZ Paws & Properties LLC reserves the right to discontinue services if a pet poses a safety risk. The client remains responsible for any injury or damage caused by their pet.

Service Limitations

Services are provided based on the agreed booking details. Any additional requests or changes must be communicated and approved in advance.

Third Parties / Employees

All team members are expected to act with care and professionalism. However, the client acknowledges that no service can guarantee the prevention of all potential incidents. MAZ Paws & Properties LLC is not liable for intentional misconduct outside the scope of normal service expectations.

Agreement

By booking services, you acknowledge that you have read, understood, and agreed to these terms. These policies are in place to ensure clarity, safety, and a positive experience for both clients and their pets.

We are committed to providing reliable, compassionate care you can trust.

• MAZ Paws & Properties LLC will exercise reasonable care and professionalism during all pet care and home care services.

• MAZ Paws & Properties LLC is licensed and insured effective October 2025. Clients acknowledge this status upon booking services.

• Clients acknowledge and accept that MAZ Paws & Properties LLC is not liable for any accidents, injuries, or damages that occur during the provision of services unless caused by gross negligence.

• Clients are responsible for providing accurate and complete information about pets, home conditions, and access details.

Agreement Acceptance

The client acknowledges that they have read, understood, and agree to all terms and conditions, including discount program rules, payment, cancellation, and liability policies.